If you cannot find the help you need please fill out: Our contact form and we will reply shortly.
Hours of Operation and Shipment Times
We are open Monday thru Friday 9am-5pm(CST GM-6 in Winter, CDT GM-5 in Summer) except for major holidays.
All orders will ship within two (2) business days of receiving payment (rush shipments may ship sooner, please see more details under "Shipping & Taxes".
We accept PayPal, Visa credit card and Mastercard credit card.
If you have other payment needs please contact us above.
Shipping & Taxes
*We ship via UPS and US Postal. We will ship standard shipping orders (USPS First Class, Priority / UPS Ground, Standard, Worldwide Expedited) within (2) two business days of receiving cleared payment. We will ship rush shipping orders (USPS Express / UPS 3Day, 2Day, NDA, Worldwide Express) same day if cleared payment is received by 2:00pm CST.
*All of the quoted transit times are in business days, and do not include weekends, US holidays, etc. Quoted transit times may not include processing order or pickup day of shipment.
*UPS cannot ship to PO boxes. Please provide a physical address for all UPS shipments.
*Please visit UPS.com/calTimeCost, using UltiMachine "Ship From" Zip Code 37380, for all UPS estimated delivery times
*U.S.P.S. First Class International shipping has extremely limited tracking and will display the package was accepted by U.S.P.S., as well as when it reaches the location of export. There will be no further updates until delivery occurs.
After the package leaves the US, it is approx. six to eight (6 - 8) weeks to reach destination country, plus approx. six to eight (6 - 8) weeks for customs processing. First Class International doesn't have expedited brokerage, which means packages can "sit in customs" for weeks. Please allow up to approx. sixteen (16) weeks to receive your package from US using U.S.P.S. First Class International shipping.
*U.S.P.S. Priority Mail domestic shipping is quoted to deliver in two to three (2 - 3 ) business days. U.S.P.S. Priority Mail Express domestic shipping is guaranteed to deliver in one to two (1 - 2 ) business days.U.S.P.S.
Priority Mail International shipping is quoted to deliver in six to ten (6 - 10) business days (For many major markets. Actual number of days may vary based on origin, destination, and customs delays.). U.S.P.S. Priority Mail Express International shipping is quoted to deliver in five to seven (5 - 7) business days (For many major markets. Actual number of days may vary based on origin, destination, and customs delays.).
*Sales to Tennessee are subject to 9.75% sales tax.
*All orders that are shipped outside of the United States may be subject to custom duties, import taxes and fees levied by the destination country, as well as certain laws and regulations. It it the responsibility of the receiver to confirm the product can lawfully be imported to the destination country. All duties, taxes, and any additional fees levied once the package is shipped is entirely at the cost of the receiver. We have no control over these charges and cannot predict what they may be. Since policies vary from country to country, it might help to contact your local customs office for more information. If a customer refuses to pay import fees, the return shipping and any additional fees will be deducted from the cost of the order, and the remaining amount will be refunded to the customer.
Please contact us above as soon as you realize you want to cancel an order. We try to process orders as soon as they are placed so it may already be on it's way to you.
UltiMachine guarantees all of it's products. If you find that the product you receive is not up to what you expected, or has other issues please contact us as soon as possible.
No returns after 30 days of purchase.
Contact us for return address and RMA before attempting any returns.